We are working in partnership with a provider of children’s services and have a permanent opportunity for a Deputy Manager based in Gloucester. If successful, you will be working as part of a team providing support to children with social, emotional, and behavioural difficulties within a children's home. This is an opportunity to join a supportive employer with genuine opportunities to progress.
This is a permanent position working 40 hours per week. Previous experience in a senior or managerial role is essential and all applicants must have an NVQ level 3 in childcare.
Alongside countless benefits and progression opportunities, our client is paying £37,000 - £38,000
As a Deputy Manager your main responsibilities will include:
- Maintain up-to-date knowledge of statutory and procedural frameworks for residential care and communicate this to members of the team.
- Support the Registered Manager with external audits.
- Ensure that staffing levels and competencies meet the requirements of the home and its children.
- Ensure each child has a care plan which reflects their emotional, care, social, and cultural needs.
- Ensure all new staff receive a thorough induction.
- Report and assist the manager in resolving issues relating to staff motivation, conduct and competencies of staff members.
- Monitor finances and ensure budgets are managed effectively.
Our client is offering a whole range of benefits, including:
- Real career progression with funded training
- Competitive bonus scheme
- Free Parking
To take the next step in your career, apply today for a conversation with our Residential specialist Scott Austin.
Not for you? Refer your friends and family and as our way of saying thank you, we will give you a referral bonus.
Ref: 3472142
Job Features
We are working in partnership with a provider of children’s services and have a permanent opportunity for a Deputy Manager based in Gloucester. If successful, you ...
We are working in partnership with a provider of children’s residential services to recruit a Deputy Manager for their home in Oldham, Greater Manchester. You will be joining a passionate and dedicated team supporting children with emotional and behavioural difficulties (EBD) within a nurturing residential setting.
This is a fantastic opportunity to join a supportive employer that promotes genuine progression, with clear routes towards Registered Manager and access to Level 5 qualifications.
Key responsibilities:
- Support the Registered Manager in the day-to-day running of the home.
- Maintain an up-to-date understanding of statutory and procedural frameworks for residential childcare, sharing knowledge with the team.
- Ensure each child has an individual care plan addressing emotional, social, and cultural needs.
- Oversee staffing levels, rotas, and training to meet the needs of the home.
- Lead and motivate staff, addressing conduct and competency issues in line with policy.
- Contribute to external audits and inspections.
- Support with budget management and financial oversight.
- Ensure all new staff receive a thorough induction and ongoing development.
Requirements:
- NVQ Level 3 in Residential Childcare (or equivalent).
- Previous experience in a senior or managerial role within a children’s residential setting.
- A passion for supporting young people to achieve positive outcomes.
Benefits include:
- Genuine opportunities to progress to Registered Manager.
- Funded Level 5 qualification.
- Free meals on shift.
- Enhanced overtime rates.
- Increased annual leave with length of service.
- Work alongside a passionate and experienced Registered Manager.
To take the next step in your career, apply today for a conversation with our Residential Specialist, Kieran.
Not for you? Refer a friend or colleague and receive a referral bonus as our way of saying thank you.
Ref: 3470836
Job Features
We are working in partnership with a provider of children’s residential services to recruit a Deputy Manager for their home in Oldham, Greater Manchester. You will be joining a passio...
We are working in partnership with a provider of children’s residential services to recruit a Deputy Manager for their home in Swinton, Greater Manchester. You will be joining a passionate and dedicated team supporting children with emotional and behavioural difficulties (EBD) within a nurturing residential setting.
This is a fantastic opportunity to join a supportive employer that promotes genuine progression, with clear routes towards Registered Manager and access to Level 5 qualifications.
Key responsibilities:
- Support the Registered Manager in the day-to-day running of the home.
- Maintain an up-to-date understanding of statutory and procedural frameworks for residential childcare, sharing knowledge with the team.
- Ensure each child has an individual care plan addressing emotional, social, and cultural needs.
- Oversee staffing levels, rotas, and training to meet the needs of the home.
- Lead and motivate staff, addressing conduct and competency issues in line with policy.
- Contribute to external audits and inspections.
- Support with budget management and financial oversight.
- Ensure all new staff receive a thorough induction and ongoing development.
Requirements:
- NVQ Level 3 in Residential Childcare (or equivalent).
- Previous experience in a senior or managerial role within a children’s residential setting.
- A passion for supporting young people to achieve positive outcomes.
Benefits include:
- Genuine opportunities to progress to Registered Manager.
- Funded Level 5 qualification.
- Free meals on shift.
- Enhanced overtime rates.
- Increased annual leave with length of service.
- Work alongside a passionate and experienced Registered Manager.
To take the next step in your career, apply today for a conversation with our Residential Specialist, Kieran.
Not for you? Refer a friend or colleague and receive a referral bonus as our way of saying thank you.
Ref: 3470836
Job Features
We are working in partnership with a provider of children’s residential services to recruit a Deputy Manager for their home in Swinton, Greater Manchester. You will be joining a passi...
We are working in partnership with a provider of children’s services to recruit a Senior Residential Children’s Worker for their home in Swinton, Greater Manchester. You will be part of a dedicated team supporting children with emotional and behavioural difficulties (EBD) within a nurturing residential environment.
This is an excellent opportunity to join a supportive employer offering genuine career development and progression pathways, with the potential to move into a Deputy Manager position in the near future.
Key responsibilities:
- Lead shifts and ensure the welfare and safety of young people and staff at all times.
- Participate in staff meetings and supervisions.
- Support with staff performance and ensure the team are updated on procedural changes.
- Deliver person-centred support in line with individual care plans.
- Safeguard vulnerable children and report any concerns appropriately.
- Liaise with parents, carers, and other professionals.
- Ensure confidentiality and professionalism are maintained at all times.
- Be flexible to cover other homes when required.
- Commit to ongoing professional development and training.
Requirements:
- NVQ Level 3 or 4 in Residential Childcare (or equivalent).
- Experience within the children’s residential care sector.
- Strong leadership and communication skills.
Benefits include:
- Genuine career progression opportunities.
- Funded Level 5 qualification.
- Enhanced overtime rate.
- Free meals on shift.
- Ongoing training and professional development.
If you’re passionate about making a difference in the lives of young people, apply today to speak with one of our specialist Residential Consultants for more information.
Not for you? Refer a friend, family member or colleague and receive a cash bonus as our way of saying thank you.
Ref: 3470863
Job Features
We are working in partnership with a provider of children’s services to recruit a Senior Residential Children’s Worker for their home in Swinton, Greater Manchester. You will be par...
We are working in partnership with a provider of children’s services to recruit a Senior Residential Children’s Worker for their home in Walkden, Greater Manchester. You will be part of a dedicated team supporting children with emotional and behavioural difficulties (EBD) within a nurturing residential environment.
This is an excellent opportunity to join a supportive employer offering genuine career development and progression pathways, with the potential to move into a Deputy Manager position in the near future.
Key responsibilities:
- Lead shifts and ensure the welfare and safety of young people and staff at all times.
- Participate in staff meetings and supervisions.
- Support with staff performance and ensure the team are updated on procedural changes.
- Deliver person-centred support in line with individual care plans.
- Safeguard vulnerable children and report any concerns appropriately.
- Liaise with parents, carers, and other professionals.
- Ensure confidentiality and professionalism are maintained at all times.
- Be flexible to cover other homes when required.
- Commit to ongoing professional development and training.
Requirements:
- NVQ Level 3 or 4 in Residential Childcare (or equivalent).
- Experience within the children’s residential care sector.
- Strong leadership and communication skills.
Benefits include:
- Genuine career progression opportunities.
- Funded Level 5 qualification.
- Enhanced overtime rate.
- Free meals on shift.
- Ongoing training and professional development.
If you’re passionate about making a difference in the lives of young people, apply today to speak with one of our specialist Residential Consultants for more information.
Not for you? Refer a friend, family member or colleague and receive a cash bonus as our way of saying thank you.
Ref: 3470863
Job Features
We are working in partnership with a provider of children’s services to recruit a Senior Residential Children’s Worker for their home in Walkden, Greater Manchester. You will be par...
We are working in partnership with a provider of children’s services to recruit a Senior Residential Children’s Worker for their home in Oldham, Greater Manchester. You will be part of a dedicated team supporting children with emotional and behavioural difficulties (EBD) within a nurturing residential environment.
This is an excellent opportunity to join a supportive employer offering genuine career development and progression pathways, with the potential to move into a Deputy Manager position in the near future.
Key responsibilities:
- Lead shifts and ensure the welfare and safety of young people and staff at all times.
- Participate in staff meetings and supervisions.
- Support with staff performance and ensure the team are updated on procedural changes.
- Deliver person-centred support in line with individual care plans.
- Safeguard vulnerable children and report any concerns appropriately.
- Liaise with parents, carers, and other professionals.
- Ensure confidentiality and professionalism are maintained at all times.
- Be flexible to cover other homes when required.
- Commit to ongoing professional development and training.
Requirements:
- NVQ Level 3 or 4 in Residential Childcare (or equivalent).
- Experience within the children’s residential care sector.
- Strong leadership and communication skills.
Benefits include:
- Genuine career progression opportunities.
- Funded Level 5 qualification.
- Enhanced overtime rate.
- Free meals on shift.
- Ongoing training and professional development.
If you’re passionate about making a difference in the lives of young people, apply today to speak with one of our specialist Residential Consultants for more information.
Not for you? Refer a friend, family member or colleague and receive a cash bonus as our way of saying thank you.
Ref: 3470863
Job Features
We are working in partnership with a provider of children’s services to recruit a Senior Residential Children’s Worker for their home in Oldham, Greater Manchester. You will be part...
We are working in partnership with a provider of children’s services to recruit a Residential Children’s Worker for their home in Swinton, Greater Manchester. You will be part of a dedicated team supporting children with emotional and behavioural difficulties (EBD) within a nurturing residential environment.
This is a fantastic opportunity to join a supportive employer that offers genuine career progression. If you are already an experienced Residential Children’s Worker, you may also have the opportunity to progress into a Senior role in the near future.
Key responsibilities:
- Deliver person-centred care and support to young people.
- Encourage and support children to maintain family and friendship links.
- Promote integration with the local community through clubs and activities.
- Support children with all aspects of daily living and routines.
- Safeguard and protect vulnerable children, reporting concerns appropriately.
- Liaise effectively with parents, carers, and external professionals.
- Be flexible to cover other homes when required.
- Commit to continuous professional development.
Requirements:
- Previous experience within the care or educational sector.
- Full UK driving licence (Desirable)
- Passionate about supporting young people to achieve positive outcomes.
Benefits include:
- Enrolment onto a funded Level 3 qualification.
- Free meals on shift.
- Enhanced overtime rate.
- Compressed working week.
- Clear progression opportunities.
To take the next step in your career, apply today for a conversation with our Residential Specialist, Kieran.
Not for you? Refer a friend or colleague and receive a referral bonus as our way of saying thank you.
Ref: 3470863
Job Features
We are working in partnership with a provider of children’s services to recruit a Residential Children’s Worker for their home in Swinton, Greater Manchester. You will be part of a ...
We are working in partnership with a provider of children’s services to recruit a Residential Children’s Worker for their home in Oldham, Greater Manchester. You will be part of a dedicated team supporting children with emotional and behavioural difficulties (EBD) within a nurturing residential environment.
This is a fantastic opportunity to join a supportive employer that offers genuine career progression. If you are already an experienced Residential Children’s Worker, you may also have the opportunity to progress into a Senior role in the near future.
Key responsibilities:
- Deliver person-centred care and support to young people.
- Encourage and support children to maintain family and friendship links.
- Promote integration with the local community through clubs and activities.
- Support children with all aspects of daily living and routines.
- Safeguard and protect vulnerable children, reporting concerns appropriately.
- Liaise effectively with parents, carers, and external professionals.
- Be flexible to cover other homes when required.
- Commit to continuous professional development.
Requirements:
- Previous experience within the care or educational sector.
- Full UK driving licence (Desirable)
- Passionate about supporting young people to achieve positive outcomes.
Benefits include:
- Enrolment onto a funded Level 3 qualification.
- Free meals on shift.
- Enhanced overtime rate.
- Compressed working week.
- Clear progression opportunities.
To take the next step in your career, apply today for a conversation with our Residential Specialist, Kieran.
Not for you? Refer a friend or colleague and receive a referral bonus as our way of saying thank you.
Ref: 3470863
Job Features
We are working in partnership with a provider of children’s services to recruit a Residential Children’s Worker for their home in Oldham, Greater Manchester. You will be part of a d...
We are working in partnership with a provider of children’s services to recruit a Residential Children’s Worker for their home in Walkden, Greater Manchester. You will be part of a dedicated team supporting children with emotional and behavioural difficulties (EBD) within a nurturing residential environment.
This is a fantastic opportunity to join a supportive employer that offers genuine career progression. If you are already an experienced Residential Children’s Worker, you may also have the opportunity to progress into a Senior role in the near future.
Key responsibilities:
- Deliver person-centred care and support to young people.
- Encourage and support children to maintain family and friendship links.
- Promote integration with the local community through clubs and activities.
- Support children with all aspects of daily living and routines.
- Safeguard and protect vulnerable children, reporting concerns appropriately.
- Liaise effectively with parents, carers, and external professionals.
- Be flexible to cover other homes when required.
- Commit to continuous professional development.
Requirements:
- Previous experience within the care or educational sector.
- Full UK driving licence (Desirable)
- Passionate about supporting young people to achieve positive outcomes.
Benefits include:
- Enrolment onto a funded Level 3 qualification.
- Free meals on shift.
- Enhanced overtime rate.
- Compressed working week.
- Clear progression opportunities.
To take the next step in your career, apply today for a conversation with our Residential Specialist, Kieran.
Not for you? Refer a friend or colleague and receive a referral bonus as our way of saying thank you.
Ref: 3470863
Job Features
We are working in partnership with a provider of children’s services to recruit a Residential Children’s Worker for their home in Walkden, Greater Manchester. You will be part of a ...
We are working in partnership with a provider of children’s services and have a permanent opportunity for a Registered Manager in Heanor, Derbyshire.
If successful, you will be overseeing a 4 bed home that provides support to children with learning disabilties.
This is a permanent position working Monday - Friday 9am - 5pm. This role is open to experienced Registered Managers or Deputy Managers ready to take the next step.
Alongside countless benefits and progression opportunities, our client is paying between £50,000 - £60,000 per annum + £3,500 bonus scheme.
As a Registered Manager your main responsibilities will include:
- Ensure each child has a care plan which reflects their emotional, care, education, social, therapeutic, and cultural needs.
- Play a key role in all external audits.
- Allocate each young person a Key Worker who is responsible for the implementation of their care plan.
- Build relationships with parents, carers, and other professionals in relation to the support provided to each child.
- Manage budgets effectively and in line with company policy.
- Ensure staffing levels and competencies meet the requirements of the home and its residents.
- Ensure new staff receive an induction and that each member of staff has a personal development plan.
- Maintain up-to-date knowledge of the statutory and procedural framework for residential care and communicate this to the wider team.
- Overall responsibility for the service and the main point of contact for third-party organisations and governing bodies.
Our client is offering a whole range of benefits, including:
- Achievable bonus scheme.
- 34 days holiday.
- On call 1 in 5 weeks
To take the next step in your career, apply today for a conversation with our Residential specialist Tom Wilson.
Not for you? Refer your friends and family and as our way of saying thank you, we will give you a referral bonus.
Ref: 3470209
Job Features
We are working in partnership with a provider of children’s services and have a permanent opportunity for a Registered Manager in Heanor, Derbyshire. If successful...
We are working in partnership with a provider of children’s services and have a permanent opportunity for a Registered Manager based in Peterborough, Cambridgeshire.
If successful, you will be overseeing a 2 bed home that provides support to a child with EBD within a children's home.
This is a permanent position working Monday - Friday 9am - 5pm.
This role is open to experienced Registered Managers or Deputy Managers ready to take the next step.
Alongside countless benefits and progression opportunities, our client is paying £45,000 - £50,000 per annum.
As a Registered Manager your main responsibilities will include:
- Ensure each child has a care plan which reflects their emotional, care, education, social, therapeutic, and cultural needs.
- Play a key role in all external audits.
- Allocate each young person a Key Worker who is responsible for the implementation of their care plan.
- Build relationships with parents, carers, and other professionals in relation to the support provided to each child.
- Manage budgets effectively and in line with company policy.
- Ensure staffing levels and competencies meet the requirements of the home and its residents.
- Ensure new staff receive an induction and that each member of staff has a personal development plan.
- Maintain up-to-date knowledge of the statutory and procedural framework for residential care and communicate this to the wider team.
- Overall responsibility for the service and the main point of contact for third-party organisations and governing bodies.
Our client is offering a whole range of benefits, including:
- Management from an experienced Responsible Individual.
- Freedom to recruit your own deputy manager.
- Long term progression pathway.
To take the next step in your career, apply today for a conversation with our Residential specialist Tom Wilson.
Not for you? Refer your friends and family and as our way of saying thank you, we will give you a referral bonus.
Ref: 3468476
Job Features
We are working in partnership with a provider of children’s services and have a permanent opportunity for a Registered Manager based in Peterborough, Cambridgeshir...
Shire Healthcare are recruiting for a Senior PWP to work within a high secure Forensic service in York.
Role snapshot:
The candidate appointed will be joining a well established MDT providing high volume, low intensity evidence based psychological therapy interventions, in line with step 2 IAPT, to service users in a high secure prison.
The post holder will provide high-volume, low-intensity CBT in both a 121 and group setting. The successful candidate will also manage clinical staff.
Contract type – permanent
Hours – full time
Salary - £37,300 - 44,900 FTE
Experience required:
Psychological Wellbeing Practitioners applying will be fully qualified along with experience of having worked in a supervisory role, including post qualification experience working in IAPT services.
Why Shire Healthcare?
As an experienced permanent recruiter to services across the nation, we understand the complex nature of Psychological Therapies and can draw on years of experience to ensure you are offered a bespoke service and any offer of employment is representative of your skills and experience.
In addition, you will be working with Lena Antoniou, a healthcare recruitment consultant with 19 years of experience, 13 years of which recruiting solely within Psychological Therapies and therefore offering specialist knowledge and a passion for this industry. Lena can offer support and advice with CV writing, bespoke interview preparationand tips along with sound knowledge of the employer, the role, and their ethos.
If you are interested in this role and wish to find out more then please apply today.
Not for you? Refer those that meet the criteria, and you will receive a referral bonus, as our way of saying thank you.
Reference ID: 2864
Job Features
Shire Healthcare are recruiting for a Senior PWP to work within a high secure Forensic service in York. Role snapshot: The candidate appointed will be joining a well established MDT providing high vol...
We are working in partnership with a provider of children’s services and have a permanent opportunity for a Residential Children's Worker based in Wellingborough, Northamptonshire.
If successful, you will be working as part of a team providing support to 2 children with EBD within a children's home.
This is a permanent position working 40 hours per week.
Pay: £13.46 per hour with sleep in's paid at £55.00.
Shifts: 8am – 9pm or 8am – 11pm followed by a sleep then 7:30am – 8pm the next day.
Sleep in's are typically 1 per week.
DRIVING LICENSE ESSENTIAL.
As a Residential Children's Worker your responsibilities will include:
- Provide support using a person centred approach.
- Support the children to maintain and develop relationships with friends and family.
- Encourage the children to integrate with the local community by attending clubs or day centres.
- Support the children in all aspects of their daily living.
- Safeguard vulnerable children and report any suspicion or evidence of harm.
- Continuous commitment to professional development.
- To be willing to cover other homes when required.
- Liaise with parents and/or carers and other professionals.
Our client is offering a whole range of benefits, including:
- Employee assistance programme.
- Perk box - high street discounts.
- 28 days holiday.
To take the next step in your career, apply today for a conversation with our Residential specialist Tom Wilson.
Not for you? Refer your friends and family and as our way of saying thank you, we will give you a referral bonus.
REF: 3468243
Job Features
We are working in partnership with a provider of children’s services and have a permanent opportunity for a Residential Children’s Worker based in Wellingbor...
We are working in partnership with a provider of children’s services and have a permanent opportunity for a Deputy Manager based in Locks Heath, Hampshire. If successful, you will be working as part of a team providing support to children with Learning Disabilities within a children's home. This is an opportunity to join a supportive employer with genuine opportunities to progress.
This is a permanent position working 37.5 hours per week. Previous experience in a senior or managerial role is essential and all applicants must have an NVQ level 3 in residential childcare.
Alongside countless benefits and progression opportunities, our client is paying up to £42,000.
As a Deputy Manager your main responsibilities will include:
- Maintain up-to-date knowledge of statutory and procedural frameworks for residential care and communicate this to members of the team.
- Support the Registered Manager with external audits.
- Ensure that staffing levels and competencies meet the requirements of the home and its children.
- Ensure each child has a care plan which reflects their emotional, care, social, and cultural needs.
- Ensure all new staff receive a thorough induction.
- Report and assist the manager in resolving issues relating to staff motivation, conduct and competencies of staff members.
- Monitor finances and ensure budgets are managed effectively.
Our client is offering a whole range of benefits, including:
- Real career progression with funded training
- Competitive bonus scheme
- Free parking
- Free meals
To take the next step in your career, apply today for a conversation with our Residential specialist Scott Austin.
Not for you? Refer your friends and family and as our way of saying thank you, we will give you a referral bonus.
Ref: 3468200
Job Features
We are working in partnership with a provider of children’s services and have a permanent opportunity for a Deputy Manager based in Locks Heath, Hampshire. If succ...
The candidate appointed will be joining a well-established integrated care mental health team who deliver step 1 interventions in line with IAPT, to service users in a high secure prison. Caseload numbers of approx 20.
Contract type – permanent
Hours – full time
Salary - £31,000- £36,500 FTE
Experience required:
Psychological Wellbeing Practitioners applying will be fully qualified along with having BACP or BPS registration. Post qualification experience working in an IAPT service is required.
Why Shire Healthcare?
As an experienced permanent recruiter to services across the nation, we understand the complex nature of Psychological Therapies and can draw on years of experience to ensure you are offered a bespoke service and any offer of employment is representative of your skills and experience.
In addition, you will be working with Lena Antoniou, a healthcare recruitment consultant with 20 years of experience, 14 years of which recruiting solely within Psychological Therapies and therefore offering specialist knowledge and a passion for this industry. Lena can offer support and advice with CV writing, bespoke interview preparation and tips along with sound knowledge of the employer, the role, and their ethos.
If you are interested in this role and wish to find out more then please apply today.
Not for you? Refer those that meet the criteria, and you will receive a referral bonus, as our way of saying thank you.
Reference ID: 3095063
Job Features
The candidate appointed will be joining a well-established integrated care mental health team who deliver step 1 interventions in line with IAPT, to service users in a high secure prison. Ca...
Lena was incredibly responsive throughout the entire process, keeping me informed at every stage and always making herself available to answer questions. Her team's attention to detail was impressive – they took the time to truly understand my skills, career goals, and what I was looking for in my next role.
What set them apart was their personalised approach. Rather than treating me like just another candidate, they invested time in getting to know me and provided thoughtful guidance that went beyond simply matching resumes to job descriptions. Their industry knowledge and insights were invaluable in helping me prepare for the interview and make informed decisions.
The communication was clear, timely, and transparent throughout. Even during busy periods, Lena and her team maintained their high level of service and professionalism. They made what can often be a stressful process feel supportive and manageable.
I highly recommend Lena and her recruitment team to anyone seeking new opportunities. Their expertise, dedication, and genuine commitment to candidate success truly make a difference.
Jess supported me through the interview process, helping me from her wealth of experience and knowledge as a recruitment consultant. She has been attentive, supportive and reassuring. Keeping the lines of communication open and especially following successful employment. Jess made sure that if I had any queries or worries that she would intervene on my behalf.
Jess has such a lovely manner, she’s very personable and professional. She is a fantastic Recruitment Consultant and deserves to be recognised for her hard work for her clients, both employers and prospective employees.
Thank you for your hard work and your support.
I would highly recommend Tom from Shire to anyone looking for a dedicated and effective recruitment professional. Thank you again
I had the pleasure of working with Tom Wilson and I can confidently say he is one of the best in the industry. His expertise, professionalism, and genuine support made the entire recruitment process smooth and stress-free. From the initial consultation to securing the job, he was there every step of the way, offering valuable insights and encouragement.
His deep understanding of the job, attention to detail, and commitment to finding the right fit truly set him aside. I always felt heard, supported, and well-prepared. If you’re looking for a recruiter who truly cares and knows their craft, I highly recommend Tom Wilson.
Thank you, Tom
supportive throughout my recruitment
process. She approached myself with a
role that is a great fit and matches my
qualifications and experience.
I would highly recommend Jessica and I
am super grateful for her knowledge and
expertise in recruitment, particularly in
psychological therapies. It has been a
privilege to work alongside her.
I could not appreciate his help enough 😊
Tom Wilson is quite caring, compassionate and kind.
Really friendly and makes you feel valued. Highly highly recommend. If I could score more than 5 stars I would do!